Really wish companies would go back to the model of if it ain't broke don't fix it
For work, I have to use a website which shall go unnamed, but the website has decided to redo the layout which has completely messed with me. Most of it is silly little things like things that were separated are now together or they moved the pop out screen so that now I have to close and reopen it to do important calculations but they removed the years from payment due dates AND won't give us customers phone numbers??? Like how are we supposed to do bookkeeping or actually contact customers like this?????
So after my boss and I called the company together, the next day they changed it back, but apparently that was only temporary cause today I log into the website and they've put it back to the changed version but now they kept the customer's phone number...
Like what the heck?! I was very clear during the call that the entire update was a travesty made by someone who obviously doesn't use the website and apparently what they took away was "the update is fine, just let us actually be able to contact customers" like no! I need years on payments since some people book multiple years in advance and the whole thing is ugly and unusable...!
Also, the website is now blocking us from sending clients phone numbers or websites. The obvious intent is to prevent people from being able to book directly, but it also means that I can't give guests the information for other businesses like bike shops or restaurants and instead have to tell them "here's the name of the thing I recommend, look it up yourself because this platform won't let me give you the direct contact information" which just makes things sound incredibly shady. They even blacklisted the word google so that if I send it, it looks like a bunch of dashes